Ravello Beverly Hills Customer ServiceShippingReturn PolicyGuaranteeAbout Ravello
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Ravello does its best to ensure you’ll be satisfied with every purchase. However, if any item falls short of your expectations, you may return it to us upon receipt unused. We will send you a refund or product replacement. You will only need to advise us of your preference and enclose a copy of the shipping invoice included with your order.
Manufactured Cubic Zirconium (CZ) Gemstone Guarantee

Ravello guarantees the quality of its CZ stones for the lifetime of the original purchaser. This guarantee is a warranty against stones becoming dull, chipping or discoloring. If this should occur, the stones will be polished, cleaned or replaced at the discretion of Ravello. This warranty does not apply to damage caused by accidents or attempts to repair jewelry by unauthorized technicians.

If this should occur, you should return the item along with a copy of your original shipping invoice and a note, which lists your address, daytime phone number and instructions. There is a $ 20.00 shipping and handling fee for each item submitted. Prior to shipment, please contact us for a Return Authorization Number. Be sure to ship your item by an insured, traceable method such as UPS or USPS.



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