| All Products |
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Ravello does its best to ensure you’ll be satisfied
with every purchase. However, if any item falls short of your
expectations, you may return it to us upon receipt unused. We will send
you a refund or product replacement. You will only need to advise us of
your preference and enclose a copy of the shipping invoice included with
your order.
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| Manufactured Cubic Zirconium (CZ) Gemstone Guarantee |
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Ravello guarantees the quality of its CZ stones for the
lifetime of the original purchaser. This guarantee is a warranty against
stones becoming dull, chipping or discoloring. If this should occur, the
stones will be polished, cleaned or replaced at the discretion of
Ravello. This warranty does not apply to damage caused by accidents or
attempts to repair jewelry by unauthorized technicians.
If this should occur, you should return the item along with a copy of
your original shipping invoice and a note, which lists your address,
daytime phone number and instructions. There is a $ 20.00 shipping and
handling fee for each item submitted. Prior to shipment, please contact
us for a Return Authorization Number. Be sure to ship your item
by an insured, traceable method such as UPS or USPS. |
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