|We will be glad to refund or exchange any new and
unused merchandise within fifteen (15) days of purchase. You may return
your item(s) to our Returns Department for a full refund of the
merchandise cost, excluding shipping charges.
On special orders, cancellation charges will
For items being sent to our Returns Department, please contact us for
a Return Authorization (RA) Number prior to shipment. Be sure to ship
your item by insured, traceable mail. This service is offered by
UPS, USPS, and other carriers. Please include a note with your address
and daytime phone number, along with a copy of your sales receipt or
mail order packing invoice.
Ravello reserves the right to modify its exchange and return policy
at any time.